How can we help you?
You can email or call us. We're here for you 24/7, every day.
Frequently Asked Questions
What is the delivery time of my order?
Orders placed on weekdays before 5:00 PM will be shipped the same day. You'll usually receive your package within 1-2 business days.
Can I track my order with a track & trace code?
Yes, as soon as your order has been shipped, you will receive a track & trace link by email with which you can track the package.
What payment methods do you accept?
We accept iDEAL, credit card (Visa, Mastercard), PayPal, Apple Pay and post-payment via Klarna.
Can I pay later?
Yes, you can through Klarna. You only pay after you receive your order.
How can I return a product?
Register your return using our returns form and send the product back to our address in its original packaging.
Can I still change or cancel my order?
This is possible as long as your order hasn't shipped yet. Please contact our customer service as soon as possible.
What should I do if I received an incorrect or damaged product?
Please contact our customer service within 48 hours of receipt. We will arrange a replacement or refund free of charge.